Customer Care

Customer care is at our core

Fundamental to Empiric is our ability to deliver a seamless and superior experience, making it easier and simpler for each and every customer to do business with us.

Our passion for consistently over delivering to our customers’ needs ensures that we constantly re-evaluate the experience delivered to clients and candidates alike.

Unlike many other recruitment agencies we have made a commitment to invest heavily in customer centric propositions which include incentives, promotions and most importantly the day to day wellbeing of all our customers. We want to empower both our clients and candidates by making their working lives more simple and enjoyable.

Our dedicated Customer Care Team focuses on optimising and enhancing our customers’ experience well beyond meeting minimum service level agreements. Our customer centric approach means we focus on customer experience principles and integrity. This includes;

  • Compliance & On-boarding: Our Care team will ensure all compliance checks on behalf of clients are undertaken and completed prior to the candidate starting on site. As a contractor we’ll ensure you receive a contract prior to starting your new role and we will converse with you on a regular basis to ensure you’re satisfied in your new role, working with you to create a simpler and more enjoyable working life.
  • Business Relations Manager: Our specialist Business Relations Manager is committed to building sustained relationships with contractors. As well as hosting social and professional networking events we converse with and meet our contractors on a regular basis. We proactively manage all extensions between clients and consultants.

As a result of this attention to detail, many of our clients choose to work with us again and again, recommending Empiric to their colleagues and professional networks. Equally we have contractors whom we have placed into multiple assignments and, who now recommend Empiric to their employers as an agency of choice.

We place equal importance on our clients and candidates. Many of our customers who work with us as candidates will become our clients and vice versa. We understand the importance of forging long term relationships based on trust which is why we are transparent in our operations with both clients and candidates.

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