Empiric Empiric


  • Enterprise Architect - Digital

    100,000 GBP Annually


    I'm in need of an experienced Enterprise Architect to solve a defined business problem whilst aligning to the enterprise architecture strategy.

    The role will require someone who is accomplished and has excellent communication and influencing skills.


    • Shapes, owns and manages the enterprise Customer Service architecture
    • Develops and publicises the vision and roadmap that realises the target architecture
    • Helps to define and shape the enterprise principles, standards and patterns for the Customer Service domain
    • Supports the HoEA, Architects, the domain Delivery Manager and business stakeholders to understand and influence key business strategies and initiatives demonstrating how these can be realised by IT and the business
    • Collaborating with the HoEA to assess the impact of changes to inflight projects and the Group IT Strategy and Roadmap
    • Collaborates across IT and business stakeholders to translate solutions into formal recommendations so that approval, priority and budget can be gained
    • Works with the range of specialist architects in Architecture and Delivery and IT SMEs to create Program and Project level designs or direct and govern designs produced by third parties
    • Assists with the transition of projects into delivery teams and helps to ensure that the project is aligned with the strategic architecture throughout the delivery process

    You will need:

    • Experience of working within the Customer Service domain transformation programme within a significant retail business (or similar)
    • Proven experience of developing a credible and practical target architecture for the Customer Service domain which supports the Business and IT strategy
    • Exceptional written and oral communication and presentation skills with the ability to communicate complex ideas in a focussed, simple and commercially relevant manner to a senior audience
    • Exceptional influencing skills with the ability to advise and recommend with real credibility at all levels and manage complex stakeholder relationships
    • Proven critical analysis and problem-solving skills with the ability to develop creative technology strategies for rapidly changing, highly ambiguous challenges and opportunities
    • Experienced in architecting bespoke SaaS, White Label or Multi-Tenant systems
    • Broad understanding of Technology, Data, Security, SOA and Micro Services
    • Considerable experience in at least one of the following areas:
      • Contact Centre Architecture ideally but not limited to Avaya or another major platform
      • Insurance platforms or systems and the associated processes around policy inception, renewal and claims. Ideally SAP insurance modules
      • The financial aspects of insurance and how this information is to be presented to financial systems such as SAP
      • Post sales use cases such as device setup, repairs etc


Login to your Empiric account.

Forgot password?


Don't have an account yet?

Create an account now and get access to our online features.


This website uses cookies to ensure you get the best experience on our website